Customer Returns | Removals | Missing Stock

Customers are able to return all products on Amazon, for pretty much any reason. Once a customer creates a return request, you’ll be notified via email. The customer will then be able to return the item within 45 days, which will be sent back to an Amazon warehouse. If the customer does not return the item within 45 days, Amazon will charge their card again and you’ll receive the funds, just like a normal sale. Amazon staff will grade the return as to whether it is sellable or not. Usually, returns are undamaged and are simply returned to your inventory to sell again. However, sometimes this is not the case and a product may be damaged. In this situation, the product will be added to your started inventory on Seller Central. Here you’ll be able to dispose of the products, have them graded (e.g. Used - Very Good) and resold, or create a removal order and have them returned to your address. We would advise having all returns sent back to yourself, simply because a lot of the time returns are not actually damaged, and you’ll be able to send off the product to Amazon to be sold again.

If you do have an item returned to you which is infact damaged and this item was not sent or received by Amazon damaged, then you’ll be able to open a case with Amazon seller support who can sometimes reimburse you for this if it’s deemed that Amazon caused this damage. Software like Seller Board automatically provides you with a list of reimbursement opportunities. Please make sure to keep all the boxes, labels and packaging slips of returned products as they may be needed in the reimbursement investigation.

Sometimes, you’ll see that not all of the stock you sent to Amazon appears in your inventory right away. Please do not worry if this is the case, Amazon will be processing your stock, and it won’t all become available at the same time. You can monitor inbound stock here!

Sometimes after a shipment has closed, you’ll still see differences in the stock you actually sent vs the number of units received by Amazon. If this has happens, click the specific shipment plan, from here you’ll be able to open an investigation into the missing stock and claim a reimbursement for this. You’ll often be requested to show a product invoice, so this can only work when purchasing from online retailers/suppliers, and won’t work for in-store purchase receipts.